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Refund Policy

Last Updated: 11 Nov 2024.

At Smart Academic Writing, we prioritize client satisfaction and work diligently to meet your academic needs. We understand that sometimes circumstances change, and we’re committed to providing a fair and transparent refund policy. Please review the details below to understand our refund terms and conditions.


1. Full Refund Eligibility

A full refund may be issued under the following circumstances:

  • Order Cancellation Before Work Begins: If you cancel your order before we assign a writer or editor to your project, you are eligible for a full refund.
  • Payment Errors: If you accidentally make duplicate payments or are charged incorrectly, we will process a full refund of the duplicate or excess amount.

Please note: Full refunds are only available before work has commenced on your project.


2. Partial Refunds

Partial refunds may be issued under certain conditions, depending on the progress of your project:

  • Order Cancellation After Work Begins: If you cancel your order after work has started, a partial refund may be provided. The refund amount will be determined based on the percentage of work completed by our team.
  • Missed Deadline (With Late Delivery): If we are unable to meet the agreed-upon deadline, you may be eligible for a partial refund based on the delay and impact on your project. Please reach out to us immediately if you encounter such an issue, and we will work with you to resolve it.
  • Dissatisfaction With the Service: If you feel that the delivered work does not meet the initial requirements outlined in your order, you may be eligible for a partial refund, depending on the level of deviation from the original instructions. However, we recommend first utilizing our free revision policy to address any issues before requesting a refund.

3. Non-Refundable Situations

Certain situations do not qualify for a refund:

  • Completed Projects: Once a project is completed and delivered as per the initial requirements, it is considered finalized, and refunds are not applicable.
  • Revision Requests After Final Approval: If you have approved the work or requested additional revisions beyond the specified free revision period (typically 7-14 days after delivery), refunds will no longer be eligible.
  • Change in Personal Preference or Academic Circumstances: If you decide not to use the delivered work due to personal preferences, changes in academic requirements, or other external factors unrelated to the quality of the service provided, a refund will not be issued.

4. Revision and Resolution Process

We are committed to ensuring that our work meets your expectations. To help resolve any issues:

  • Free Revisions: If you are not fully satisfied with the work, we encourage you to use our free revision policy. Simply submit a revision request within 7-14 days (depending on the project type), and we will make the necessary adjustments at no extra charge.
  • Customer Support Assistance: Our support team is here to help address any concerns or questions you may have about your project. Please reach out to us if you encounter any issues, and we will work to resolve them promptly.

5. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Email or message our support team with your refund request, including your order number, reason for the request, and any supporting details.
  2. Evaluation Period: We will review your request and evaluate it based on the terms outlined above. In most cases, refund requests are processed within 3-5 business days.
  3. Refund Confirmation: If approved, you will receive a confirmation, and the refund will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.

6. Chargeback Policy

If you initiate a chargeback with your bank without first contacting us to resolve the issue, this will be considered a breach of our terms. In such cases:

  • Investigation: We reserve the right to investigate the situation and respond to the chargeback with documentation and evidence of services rendered.
  • Legal Action: Unresolved chargebacks may result in restricted access to our services and, if necessary, legal action to recover the outstanding balance.

We strongly encourage clients to reach out to us first with any concerns or refund requests so we can address the issue amicably.


Contact Us

If you have any questions about our refund policy or would like to request a refund, please contact our support team. We’re here to assist and ensure your experience with Smart Academic Writing is positive and satisfactory.

[Contact Us]
Email: support@smartacademicwriting.com
Phone: +1 (209) 264-9702

Article Edited by

Simon Njeri

As a seasoned digital marketer with a decade of experience in SEO and content marketing, I leverage my social science background and data-driven strategies to craft engaging content that drives results for B2B and B2C businesses. I'm also passionate about helping students navigate their educational journeys, providing guidance and resources to make their academic pursuits smoother and more rewarding.

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