FAQ

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Frequently Asked
Questions

Everything you need to know about our process, from placing an order to receiving your A+ paper.

Getting Started

How do I place an order? +

The process is simple and takes less than 3 minutes:

  1. Click the “Order Now” button.
  2. Fill out the order form with your assignment details (Topic, Subject, Page Count).
  3. Upload any necessary files (Rubrics, Syllabus, Readings).
  4. Select your deadline and academic level.
  5. Make a secure payment to confirm the order. We assign an expert immediately.

How is the price calculated? +

Our pricing is transparent and based on three main factors:

  • Academic Level: High School, Undergraduate, Master’s, or Doctoral (PhD).
  • Deadline: We offer timelines ranging from 3 hours to 14+ days. Longer deadlines are cheaper.
  • Page Count: The volume of work required.
We also offer discounts for first-time users and bulk orders.

What academic levels and subjects do you cover? +

We cover all academic levels: High School, Undergraduate, Graduate (Master’s), and Doctoral (PhD). Our team of 500+ experts covers over 110 subjects, including specialized fields like Nursing, Law, Business, STEM (Science, Tech, Engineering, Math), Humanities, and Social Sciences.

Do you offer editing or proofreading only? +

Yes. Beyond full writing services, we offer editing, proofreading, and formatting services. If you have a draft, we can polish it for grammar, flow, clarity, and citation style adherence.

Quality & Trust

Is using this service legal in the USA? +

Yes. Smart Academic Writing provides custom research, drafting, and editing services for reference and educational purposes. Using our work as a model, study guide, or reference to understand complex topics or formatting standards is completely legal and a standard academic practice. We encourage ethical use of our materials.

Do you use AI to write papers? +

No. We guarantee 100% human-written content. We strictly prohibit the use of generative AI tools like ChatGPT for writing assignments. Every paper is researched, structured, and written by a qualified subject-matter expert. We can provide an AI-detection report upon request to prove authenticity.

Are the papers plagiarism-free? +

Yes. We have a zero-tolerance policy for plagiarism. Every paper is written from scratch and checked with advanced detection software (like Turnitin and Copyscape) before delivery. We cite all sources properly according to your required style guide.

What are your writer qualifications? +

We employ writers with verified MA/MS and PhD degrees. Our vetting process is rigorous, including credential verification, subject-matter testing, and writing proficiency evaluations. We match you with a writer who specializes in your specific field (e.g., a nursing paper goes to an MSN/DNP writer).

Is my personal information safe? +

Absolutely. We operate under strict Non-Disclosure Agreements (NDAs). We use bank-level 256-bit SSL encryption to protect your data. We never share your personal details, order history, or university information with third parties, professors, or other students.

Can I see samples? +

Yes. You can request sample papers related to your field to verify the quality of our work before placing a full order. Contact support or check our blog for examples.

Process & Delivery

What is your fastest turnaround time? +

We specialize in urgent orders. We can deliver high-quality essays in as little as 3 to 6 hours depending on the complexity and length. For larger projects like dissertations or complex coding, we recommend allowing at least 24-48 hours for quality assurance.

Can I communicate with my writer? +

Yes. Once your order is confirmed, you gain access to a secure messaging system in your dashboard. You can chat directly with your writer to clarify instructions, provide additional resources, ask for drafts, or get progress updates anonymously.

How do you match me with a writer? +

We use an expertise-based matching system. When you place an order, our system identifies writers with the relevant degree and experience in your specific subject area. For example, a Statistics assignment is assigned only to a statistician proficient in the software you require (SPSS, R, etc.).

Can I track the progress of my order? +

Yes. You can log in to your personal dashboard at any time to see the real-time status of your order (e.g., ‘Bidding’, ‘In Progress’, ‘Editing’, ‘Completed’). You will also receive email notifications at key milestones.

What citation styles do you support? +

We are proficient in all major academic citation styles, including APA (6th & 7th), MLA, Chicago/Turabian, Harvard, IEEE, AMA, and OSCOLA. Simply specify your required style in the order form.

Policies & Guarantees

How does your revision policy work? +

We offer unlimited free revisions within 14-30 days of delivery (depending on your plan), provided the revision instructions align with your original order requirements. If the writer missed a point or you need minor adjustments, we will fix it at no cost. New instructions may incur a small fee.

What if I am not satisfied with the work? +

We have a money-back guarantee. If we fail to find a writer, if the paper is proven to be plagiarized, or if the quality completely fails to meet the provided requirements even after revisions, you are entitled to a refund according to our Terms of Service.

Customer Support

When can I contact support? +

Our customer support team is available 24/7, including weekends and holidays. You can reach us via Live Chat, Email, or Phone at any time, day or night.

What are your typical response times? +

Live Chat is instant (average response under 2 minutes). WhatsApp queries are answered during business hours. Emails are typically answered within a few business hours for simple queries, or up to 24-48 hours for complex verifications.

Ready to succeed?

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