Privacy Policy

1. Introduction

Smart Academic Writing (“we”, “our”, or “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our services, you consent to the data practices described in this policy.

We operate with a strict Zero-Tolerance Policy regarding data leaks. Your academic integrity depends on anonymity, and we have built our infrastructure to guarantee it.

2. Information We Collect

We collect only the information necessary to provide our services effectively. This includes:

• Personal Information: Name, email address, and phone number provided voluntarily during account registration or order placement.
• Order Details: Assignment instructions, uploaded files, academic level, and course materials provided by you.
• Technical Data: IP address, browser type, device information, and cookies automatically collected (see our Cookie Policy).
• Communication Data: Chat logs with support agents and writers within our secure platform.

3. How We Use Your Information

Your data is used solely for the purpose of fulfilling your academic needs:

• Order Fulfillment: To process your order, assign a suitable writer, and deliver the final product.
• Communication: To send order updates, clarify instructions, and respond to support queries.
• Quality Assurance: To monitor service quality, detect plagiarism, and improve user experience.
• Legal Compliance: To comply with applicable laws and regulations, fraud prevention, and terms of service enforcement.

4. Data Protection & Security

We implement industry-leading security measures to protect your personal information:

• SSL Encryption (In Transit): All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology.
• Encryption at Rest: Sensitive data stored in our databases is encrypted to prevent unauthorized access in the unlikely event of a server breach.
• Anonymity: Writers do not have access to your personal details (name, email, phone). They know you only by your Customer ID.
• Access Controls: Access to personal data is restricted to authorized employees who need it to perform their job duties (e.g., support staff).

5. Third-Party Sharing

We do NOT sell, trade, or rent your personal identification information to others. This includes academic institutions, professors, or marketing firms.

We may share generic aggregated demographic information not linked to any personal identification information with our business partners for analytical purposes. We may disclose information only if required by law or to protect our rights in legal processes.

6. Payment Security

Smart Academic Writing does not store your credit card or banking information on our servers. All transactions are processed through secure, PCI-DSS compliant third-party payment gateways (such as Stripe or PayPal).

7. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Account Data: Retained as long as your account is active. You may request deletion at any time.
• Order Files: Manuscripts and uploaded materials are retained for 12 months after order completion to facilitate revisions and disputes. After this period, they are archived or deleted.
• Transaction Records: Retained for 7 years for tax and accounting audits, as required by law.

8. International Data Transfers

As a global service, your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. We utilize Standard Contractual Clauses (SCCs) and robust data processing agreements to ensure your data remains protected during international transfers in compliance with GDPR.

9. Your Rights (GDPR & CCPA)

Depending on your location, you may have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your account and personal data from our systems, subject to legal retention requirements.
• Right to Rectification: You can update or correct inaccurate personal information in your profile settings or by contacting support.
• Right to Opt-Out: You can unsubscribe from marketing communications at any time via the link in our emails.

To exercise these rights, please contact our Data Protection Officer at the email below. We will respond to all requests within 30 days.

10. Children’s Privacy (COPPA)

Our Services are not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personally identifiable information from children. If you become aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Data Breach Protocol

In the unlikely event of a data breach that compromises your personal information, we are committed to transparency. We will notify affected users and relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with GDPR and applicable laws. Our notification will outline the nature of the breach, the data affected, and the steps we are taking to mitigate risks.

12. Privacy FAQs

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: