Money-Back Guarantee

You qualify for a full 100% refund when: you cancel before a writer is assigned; we cannot find a qualified writer for your topic; you were charged twice by mistake; we miss your deadline without an approved extension; we deliver a completely wrong assignment; a Turnitin report confirms 30%+ similarity from a single source; or AI-generated content is verified in your paper. These scenarios are applied automatically or with minimal documentation.

Standard orders (1–19 pages): 14 days from delivery. Large orders (20+ pages), dissertations, and capstone projects: 30 days from delivery. After these windows, orders are automatically marked as approved and funds are released to the writer. Timeframe extensions are not granted except in extraordinary documented circumstances.

Initial acknowledgement: within 24 hours. QA investigation and decision: 24–48 hours. Refund processing (once approved): 3–5 business days. Bank clearance: 5–10 business days depending on your institution. Total expected time from dispute submission to funds in your account: 8–15 business days for approved claims. Store credit refunds are processed instantly.

Yes. However, since the writer has already invested time, a partial refund applies. If you cancel within the first 25% of the deadline window, you receive approximately 70%. If you cancel later, you receive approximately 50%. The exact percentage depends on the stage of completion at the time of cancellation. Contact our support team to discuss timing before cancelling.

You need a verifiable plagiarism report from a recognised tool: Turnitin, WriteCheck, Grammarly Premium, or Copyscape. The report must show similarity percentages, matched sources, and a timestamp. Screenshots must include the URL. A 30%+ similarity score from a single source typically qualifies for a full refund; 15–29% from multiple sources may qualify for a partial refund. Under 15% with proper citations does not qualify as plagiarism.

No — not based on grade alone. Grades are subjective and influenced by many factors outside our control. However, if your professor’s written feedback specifically identifies an instruction violation we made (wrong format, missed rubric criteria, incorrect topic) and you can document that this failure caused the grade, you may have a valid quality-based claim. You must provide the grading rubric and the professor’s specific written comments.

Yes — always try revisions first. Revisions are faster than refund processing, free within 14–30 days of delivery, and available for any aspect of the paper that deviates from your original instructions. The same writer who knows your paper handles revisions, often resolving issues within 12–24 hours. Refunds should be pursued when revisions fail, when fundamental errors exist, or when cancellation is needed.

Yes. Refunds are calculated on the actual amount you paid after applying your discount code. If you paid $80 after a 20% discount, an approved full refund returns $80. Using a discount code does not affect your refund eligibility or change which tier applies to your situation.

We strongly advise against initiating a chargeback without first going through our dispute resolution process. Chargebacks bypass our ability to investigate and resolve your concern fairly. If a chargeback is filed without following our dispute process, your account will be suspended pending investigation and evidence submission to your bank. Our in-platform dispute process is typically faster and more straightforward than a chargeback.