How to Build Rapport With Your Patients

Rapport is the connection and trust that you establish with your patients, based on empathy, respect, and communication. Building rapport with your patients is essential for providing quality and patient-centered care, as it can improve patient satisfaction, adherence, outcomes, and safety. In this article, we will explain why building rapport with your patients is important, and how you can do it effectively and efficiently.

Why is building rapport with your patients important?

Building rapport with your patients is important because it can benefit many aspects of health care, such as:

How to build rapport with your patients effectively and efficiently?

Building rapport with your patients can be challenging, especially when you have limited time, multiple tasks, and diverse patients. However, there are some simple and practical strategies that you can use to build rapport with your patients effectively and efficiently, such as:

  • Introduce yourself: The first step to building rapport with your patients is to introduce yourself and your role and to greet them by their preferred name. This shows your professionalism, courtesy, and respect, and helps your patients to know who you are and what you do.
  • Listen actively: The second step to building rapport with your patients is to listen actively and attentively to what they say and to show interest and curiosity. This shows your empathy, understanding, and concern, and helps your patients to feel heard and valued.
  • Validate emotions: The third step to building rapport with your patients is to validate their emotions and feelings and to acknowledge their perspectives and experiences. This shows your compassion, acceptance, and support, and helps your patients to feel comfortable and safe.
  • Ask open-ended questions: The fourth step to building rapport with your patients is to ask open-ended questions that invite them to share more information, opinions, or stories. This shows your engagement, involvement, and appreciation, and helps your patients to feel empowered and respected.
  • Use humor: The fifth step to building rapport with your patients is to use humor appropriately and sensitively and to laugh with them when possible. This shows your friendliness, warmth, and positivity, and helps your patients to feel relaxed and happy.

Conclusion

Building rapport with your patients is a vital skill for nurses, as it can enhance the quality and patient-centeredness of care, and improve patient satisfaction, adherence, outcomes, and safety. Building rapport with your patients can be done effectively and efficiently by following some simple and practical strategies, such as introducing yourself, listening actively, validating emotions, asking open-ended questions, and using humor. By building rapport with your patients, you can establish a positive and trusting relationship that benefits both you and your patients.