Category Archives: Airline

TQM in United Airlines Essay

     The notion of Total Quality Management has paved the way for many businesses to adapt to the ever changing demands of the market. Because of this principle, many large companies such as United Airlines have already involved TQM to back up their goals in maintaining superior customer satisfaction by providing the best product packages and services.

     Why does an organization need to implement a customer targeted quality principle? Basically, the answer to this question will only divert in a single approach, to increase profitability.

Of course, a business entity needs to strengthen its capacity to maintain a high level of business function. In order to do this, it should have at least a permanent group of client parameters which will support….