Discussion Three | Listening and Collaborative Communication

Discussion Three | Listening and Collaborative Communication




Effective communication is an essential element in the realm of healthcare, and at its core lies the fundamental skill of listening. Listening plays a pivotal role in establishing a strong patient-provider relationship, enhancing patient satisfaction, and ultimately contributing to positive health outcomes. It goes beyond mere auditory perception, encompassing active engagement, understanding, and validation of patients’ concerns, needs, and experiences.

In today’s fast-paced healthcare environment, where time constraints and competing priorities can be pervasive, it becomes imperative to explore ways to maximize the time spent with patients while ensuring that they feel truly heard, understood, and validated. By cultivating effective listening skills, healthcare providers can establish an environment of trust, empathy, and mutual respect, fostering open and honest communication with their patients.




Please read the following prompts and choose ONE PROMPT to which to respond. Scroll down to that question, highlighted in the responses, to post your answer.

  • Be sure to use concepts from our reading/lectures to support your answers – in bold font with page numbers.


. Please respond to at least 2 classmates.  



Prompt One: Consider the barriers to effective listening as discussed in our materials this week. Which one of these barriers is most likely to interfere with your listening effectiveness when interacting with someone from a different culture? Provide examples from your experience. What strategies from the reading do you practice or will you attempt to practice to become a more active and mindful listener in intercultural situations? Be specific.

Prompt Two:  “You cannot truly listen to someone and do something else at the same time,” says listening researcher M. Scott Peck.  What does this quote mean to you?  Do you agree or disagree with his statement?  Why? How can you tell if someone is not listening to you?  IS listening to you?  How will you enact effective listening behaviors in the workplace, with patients and co-workers? Be specific.

Prompt Three: The use of technology is becoming more and more prevalent in the healthcare setting. In what ways can technology, specifically electronic health records and telemedicine, impact the quality of listening in the patient-provider relationship? Discuss at least 2 advantages and 2 disadvantages of incorporating technology in the healthcare setting.



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