Hierarchy hr department human resource management commerce essay

Human capital is the rarest resource of the company which can non be imitated while every other resource or plus of the organisation can be copied by the challengers due to the altering environment and outgrowth of engineering.

HR Is fundamentally a support map which helps the other imperative maps in accomplishing their vision which can non be achieved without the support of HR. It ‘s a cost minimisation and value making beginning.

HR successfully linked the lower direction with the top direction for the intent of accomplishing ends and aims.

There is non a expression or certain process in human resource direction, it varies from individual to individual and directors perceived it otherwise as everyone has his/her ain schemes.

In this study we have covered about each and every facet of human resource direction.

HR procedure starts with hiring of the effectual employees and ends with the public presentation rating of the human resources.

Goals of HR Department in UMA

To enroll the most effectual pool of campaigners

Motivate the employees so that public presentation of each employee can be strengthened

Prevent and cut down the turnover rate. This is the most imperative occupation of HR because it helps the house in accomplishing its ends

Give wagess and benefits to the deserving campaigners. Deserving campaigners are identified by analysing the public presentation assessment.

To give precedence to the internal labour supply over the external one so that the motive degree and public presentation of workers could be enhanced

Decide the struggles among the employees so that an impressive working environment could be developed.

Develop HR related policies and codification of behavior.


There is non a fixed clip period for engaging. Company hires the workers harmonizing to the demand of the clip the first and the most imperative measure in the hiring procedure is recruitment. Recruitment is fundamentally the procedure of bring forthing effectual pool of employees. The most celebrated and renown tool for enlisting is newspaper and cyberspace in united Marine bureau. The house believes that with the aid of newspaper and cyberspace you can bring forth a immense pool of campaigners in a really limited clip. Besides this there is another advantage of enrolling the campaigners through newspaper and i.e. “ Image of the organisation “ , as we all know that an huge ad in the newspaper can strongly act upon the image of the company.

Employee referral is besides a tool used by the house for the intent of bring forthing impressive pool of campaigners. Employee referral is considered as the most trusty, dependable and effectual tool because the employee are really much witting in mentioning the campaigners as this is the affair of their credibleness every bit good as a consequence the most preferable and effectual campaigners are referred by the employees.

Employee referral is non ever positive. There are some negative facets of employee referral every bit good because sometimes directors has to pretermit or disregard the errors of certain employees merely because of there sound mention.

Internal Vs. External Labor Supply

The house believes that internal labour supply must be given penchant over external labour supply. Consequently when an executive place is vacant, top direction efforts to make full that vacancy by advancing a meriting employee. This helps the house is following ways

Reduce cost of engaging

Hiring is the procedure of human resource direction which involves a batch of cost and requires a monolithic clip for the intent of bring forthing effective pool of appliers but internal labour supply is that efficient tool which can surely cut down the cost of engaging procedure for united Marine bureau, because via promoting and enriching the occupation duty of an productive employee you can cut down immense cost of the organisation for certain.

Internal employee is cognizant of the organisation civilization

An internal employee is normally cognizant of the organisation civilization therefore he does non take much clip in seting with the work environment

Productiveness additions

When an internal deserving employee is promoted to an executive place, motivational degree additions therefore public presentation of the employee enhances which consequences in effectual organisation productiveness.

Emergency engaging

In instance of exigency hiring, the house does non trust on the normal processs of enlisting but they try to travel for the speediest procedure and normally the procedure is decided by analysing the state of affairs intensely and implementing a procedure harmonizing to the state of affairs.


Choosing the Campaigners

Procedure of choice varies occupation to occupation. Some occupation requires a trial. Test is provided to the campaigners who have been shortlisted through enlisting and the persons who are able to unclutter the trial are requested to look in the interview.

In bulk of the instances, employee referral is used for the intent of engaging forces for executive place in UMA. And there are many grounds behind this. Generally an employee is cognizant of the sort of the person required for a peculiar place because he knows the duties of the vacant place and is reasonably much aware of the nature of the occupation therefore he mention an person who can expeditiously execute the occupation activities and assist the organisation in accomplishing its ends and aims.

As Mr. Zeeshan stated that late a gross revenues director was hired in UMA on the mention of general director. The compensation bundle of that person is really impressive and comfortable harmonizing to MR Zeeshan but the general director is really much satisfied with the compensation bundle of gross revenues director because harmonizing to him he has the ability of bring forthing gross revenues smartly.


Candidate is selected by following certain stairss which include the trial at the initial phase which is design to cut down the vigorous pool of campaigners, subsequently an interview is conducted by the HR director one time abruptly listed by the HR director, the campaigners are asked to look in the concluding interview conducted by the HOD of the peculiar section to acquire the dedicated employees.


UMA follows the undermentioned standards in order to choose effectual employee for the house




Soft accomplishments



Every company either SME or big corporations has a vigorous believe that human capital can construct a strong place of company if expeditiously and efficaciously utilised. UMA besides strive in achieve the same end. UMA strongly believe that preparation and development dramas an of import function in increasing grosss of the company either through cost decrease or addition in gross revenues.

Trainings in UMA are done on about every degree whether a telephone operation or a trade name director of a company, all are indulge in preparation. As per Mr. Zeeshan employees gets motivated when such kind of activities is done in the organisation.

Some preparation is the everyday preparations which have to be given to each and every employee after certain clip period. such as fire combat, exigency issues drill and on the occupation preparations which is given to the new initiation by the immediate foreman merely in the instance if there is any proficient work in the occupation description of the employee, Whereas other preparations are done as per the demand of the occupation.

Training METHODS

ON THE JOB Training

The often used preparation method is on the occupation preparation in UMA. Normally lead by the senior really following to the individual who needs the preparation. Furthermore other confer withing companies are besides outsources by the company in order to roll up new accomplishment in the employees.

As per Mr. Zeeshan late UMA has organized a 15 yearss developing session for the gross revenues support staff and telephone operator so that the company can construct good relation with the clients and can supply the exact solutions of their questions.

OFF THE JOB Training

Off the occupation preparation is seldom done by the company and is merely provided to the executive category. These preparations include seminars and workshop which is conducted abroad largely in Singapore and Dubai.

Performance assessment

Uma does the employee ‘s public presentation assessment on as one-year bases. Performance assessment is done by utilizing multi methods in order to acquire accurate information for the employee and its accomplishments.

UMA uses two public presentation assessment methods at the same clip, MBO and in writing evaluation graduated table. In every December before the increase of the employees public presentation assessment signifier is distributed to the HOD ‘s of every section with the due day of the month, and so it go the duty of HOD to measure the employee.

Following are the inquiries that are included in the appraisal signifier of the employee

List your accomplishments or undertakings you have done or/and presently making good.

What are the facilitating and restraining factors in executing your work?

Accomplishments of Previous Agree Targets

any preparation required

Evaluation Scale

1 Unsatisfactory 2 Acceptable 3 Good 4 Excellent





Quality of Work


To run into marks and deadlines









Communication Skill


Interpersonal Skill


Willingness to larn


Cost witting


Development of subordinator


every twelvemonth increases is given on the bases of public presentation of the employees and is non influenced by personal liking or disliking

If employee public presentation is non up to the grade they are considered for the preparation and development plan in order to do them more effectual in accomplishing the undertaking assigned to them. Training is besides given if the employee thinks they need it for the better apprehension and executing of the undertaking.

Drawback of MBO and Rating Scale

The biggest drawback of measuring the public presentation through MBO is employee stick to the peculiar aims provided to them which limits their productiveness, public presentation and creativeness to a certain degree

Benefit of MBO

The most impressive benefit of MBO is supplying the employees with clear and specific aims as a consequence employees are cognizant of the fact that what is required from them hence employees put their best attempts for the intent of fiting those aims every bit expeditiously as they can


UMA see different factors in order to analyse the publicity of the employees. Harmonizing to them they do n’t hold any fixed clip period to advance an employee. It wholly depends on the traits personality and difficult working of the employee.

Acknowledging the publicity

Uma recognizes the demand to advance employee by continuously detecting the public presentation of the employee. The chief focal point of the company is on the ends and marks achieved by the employees so on the factors and in conclusion on the clip continuance.

Even the Deputy Manager is promoted in 8 month of clip period because of his accomplishments and fulfilment of the marks.

Factors considered in publicity

planning and forming


teamwork and leading


achieved marks

attitude and behaviour of other

Harmonizing to Mr. Zeeshan one time an employee is promoted so they are non promoted until they develop their accomplishments for the upper place. If the employee is about to acquire promoted and at that clip he resigns, so as per the patterns of the HR section they either advance the contingent employee or give double duties to other.


UMA provide great inducements and benefits to their employees. Other than their basic wage following are the inducements provided to the employees are based on their appellations.

Fuel Allowance

Fuel allowance is given to the employees on the bases of their appellation and work. Fuel allowance varies from 45 litres to 300 litres. As per the policy followers is the ratio of giving fuel

Motorcycles 45 litres

Car ( till 1000cc ) 150 litres

Car ( till 1300cc ) 250 litres

Car ( till 2400cc ) 300 litres

Mobile allowance

Mobile allowance is besides provided as per the appellation of the employee

Medical Insurance

Every employee is covered with medical insurance which merely includes hospitalization. In instance of any bad luck insurance company will pay all the disbursals.

Vehicle and its fix and care

Company provides the vehicle with the fix and care to the employee as an inducements, but with the status that auto must stay clean all the clip otherwise it would be taken back. Cars are inspected on day-to-day bases


Two fillips are given to the employee in the period of one twelvemonth other than the increase in the wage. One full wage is given on eid-ul-fitr and 70 % is given on eid-ul-azha

Retirement benefits

The biggest benefit of retirement policy is that there is no age restraint in retirement an employee can work till the clip he is capable of working in the organisation.

Gratuity is given to the employee which equal to the one wage for one twelvemonth of service

EOB pension is given to the employee

Job rotary motion

As mentioned before, employee is rotated to any other section or occupation if his/her public presentation is unsatisfactory.

Most of the clip directors besides asked to their subsidiaries that whether they require a occupation rotary motion or non. Directors do this in order to heighten the employee motive, public presentation and accomplishments.


In UMA, employees are non terminated on the footing of their public presentation because expiration is non the solution of the job. If the public presentation of the employee is non up to the grade, direction effort to reassign that person to another section

Termination is merely occurred on the footing following instances

Misconduct Or Misbehavior

Misbehavior or misconduct of any employee is non tolerated in any instance, which leads to straight expiration

Misdemeanor of HR policies or regulations

Each and every employee is requested to follow the HR regulations and policies and if the employee is non following the regulations and ordinances, house decided to end that person

Sexual torment

Sexual torment is the instance which leads to immediate expiration


For the intent of alarming other employees, delusory or bogus persons are terminated.


360 grade of method of public presentation assessment is ignored

Do non hold package for on-line enlisting

At times, employee referral caused troubles for the directors

HR section of UMA is about new. So the parametric quantities of choosing new campaigners are wholly different as a consequence the public presentation of new initiation varies from the old one which consequences in the organisational struggles.


The HR section is making an impressive occupation but there are still some issues which need to be rectified every bit shortly as possible. Following are the recommendations we suggested for the HR section of UMA

360 degree method of public presentation assessment must be used. This is the most effectual tool for the public presentation assessment which is ignored by UMA because the public presentation of an single must be evaluated by other co-workers as good

Do non hold package for online enlisting which is a hinderance in the hiring procedure. Software should be used for doing the enlisting procedure more effectual.

Sometimes employee referrals cause jobs for directors as they have to disregard the errors of the peculiar employee who has a strong mention. This issue can be resolved by supplying the directors right to train the employee who is non executing good


By analysing the whole HR procedure, we analyze that the HR section is making an impressive occupation for United Marine Agency because the whole HR section consist of merely five persons who are pull offing more than 250 employees. Therefore we can province that HR section is making a truly efficient occupation.

We all know that enlisting via newspaper or cyberspace can bring forth really big pool of campaigners. And we were truly amazed by cognizing the fact the whole undertaking of enlisting is managed by merely 5 persons in the HR section.

To make full the executive place through employee referral is a wise determination which helps the house to engage effectual person and salvage the cost and clip related to engaging procedure.

The most impressive thing is their policy of non ending any person on the footing of his/her public presentation. By making this, UMA proves that moral values and corporate societal duty is an built-in portion of the organisation.

The procedure of occupation rotary motion is conducted by sing the sentiments of the subsidiaries that whether they require occupation rotary motion or non. This helps the house in heightening high organisational public presentation by increasing the motive degree of employees.

Different kind of inducements are provided to the employees in order to fulfill the workers and cut down the turnover rate

Employee has to go through three interviews sometimes. This is besides a good move because quality of the campaigner can non be judged in a individual interview merely because organisation has to do certain that it has selected the right campaigner for the right occupation

Two methods of public presentation assessment are used by the house which is MBO and evaluation graduated table. The intent of utilizing two methods is merely to corroborate that the public presentation is appraised suitably.

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