2 Part Essay (Please let me know if you have any questions) See additional attachment with reading material.
Part 1 of 2
“Listening” Please respond to the following:
• Of the bad listening practices in Chapter 5, Section 2 of Communication in the Real World, identify the two (2) practices you use most often. Next, share three (3) ways that you can prevent or lessen these barriers.
• Suggest three (3) reasons for using effective vocal delivery in a professional context. Next, consider two (2) possible consequences of failing to use effective vocal delivery in a professional context.
Part 2 of 2
“Managing Conflict” Please respond to the following:
• You have been planning a family vacation for months. You have booked the hotel and purchased non-refundable airline tickets. One week before you are scheduled to go on your vacation, a coworker has told your manager that he needs to take the next week off, your vacation week, for a family emergency. Your manager has told you that you have to miss your vacation in order to cover your coworker’s shift, which means you will lose your hotel deposit and airline tickets. Your coworker has had several family emergencies during the past six months. You have been willing to cover for him until now.
• Identify your conflict management style.
• Share how you would approach your manager and coworker.
• Discuss the possible outcomes of your approach to your manager and coworker.